Too Many Tasks at Once

"The agent isn't working" — a common complaint. When we dig into it, it turns out the agent is trying to complete a task but can't access the data it needs. Because the integration isn't connected.

It's like asking an employee to pull data from a system they don't have login credentials for.

How the agent sees the world

The ASCN Agent can only work with services that are connected in Brain → Integrations. No connection — no access, period.

Available integrations:

• Gmail
• Google Calendar
• Google Drive
• Google Sheets (via Drive)
• Notion
• Telegram
• Slack
• Supabase
• GitHub

What the agent cannot do without an integration:

• Read your email (Gmail required)
• Send a message to a Telegram group (Telegram required)
• Update a page in Notion (Notion required)
• Read data from a spreadsheet (Google Drive required)

Typical situations where things go wrong

Situation 1: "Agent, check what's being posted in our Telegram channel"

If Telegram isn't connected — the agent can't read your channels or groups. It will say it doesn't have access, or try to explain what's needed.

Situation 2: "Agent, update the client status in our CRM"

If your CRM isn't on the ASCN integrations list — the agent won't be able to do this directly. You'll need to either use the API integration (section 10), or move the data into a supported tool (for example, Google Sheets as a simple CRM).

Situation 3: "Agent, add a task to our Jira"

Jira isn't in the built-in integrations. This can be solved via API or MCP — but that's an advanced topic.

How to audit your integrations

Before setting up tasks, go through this checklist:

Step 1. Write down all the tasks you want to set up for the agent. For example:

• Morning sales data summary
• Notifications about new inquiry emails
• Meeting reminders
• Weekly report in Slack

Step 2. For each task, identify which data sources are needed:

• Morning summary → Google Sheets + Google Calendar + Telegram (for delivery)
• Notifications → Gmail + Telegram
• Reminders → Google Calendar + Telegram
• Report → Google Sheets + Slack

Step 3. Make a list of unique integrations:

Google Sheets, Google Calendar, Gmail, Telegram, Slack

Step 4. Go to Brain → Integrations and connect everything on the list.

Checklist: what to connect for each scenario

Monitoring and notifications:

• ☐ Gmail (for email monitoring)
• ☐ Telegram (for receiving notifications)

Managing meetings and deadlines:

• ☐ Google Calendar
• ☐ Telegram or Slack

Data work and reports:

• ☐ Google Drive / Google Sheets
• ☐ Notion (for storing reports)
• ☐ Slack or Gmail (for distribution)

Task and team management:

• ☐ Telegram (for standups)
• ☐ Notion (for storing tasks)
• ☐ Slack (for team channels)

Technical automation:

• ☐ GitHub (for developers)
• ☐ Supabase (for database work)

What to do if the service you need isn't in the integrations

Option 1 — Replace it with a supported alternative:

• AmoCRM, Bitrix24 → Google Sheets as a lightweight CRM
• Trello, Jira → Notion for task management
• Your email service → Gmail (if you can forward to it)

Option 2 — MCP for custom integrations (Pro+):

If you're a developer or working with one, MCP (Model Context Protocol) lets you connect virtually any service with a REST API. More details in section 10.

Option 3 — ASCN REST API:

You can configure an external service to send data to the agent via the ASCN API. The agent then receives and processes that data. Also covered in section 10.

How to verify that an integration is working correctly

After connecting — test it. Ask the agent:

"Check the Gmail connection: how many unread emails do I have right now?"

If the agent gives the correct number — the integration is working. If it says it can't get access — there's an authorization issue, you'll need to reconnect.

Do the same for other integrations:

"How many events do I have in my Google Calendar today?"

"What pages are in my Notion workspace?"

Checklist before launching tasks

• ☐ You've made a list of all the integrations your tasks require
• ☐ All necessary integrations are connected in Brain → Integrations
• ☐ Each integration has been verified with a test query
• ☐ For tasks that need Telegram — you've messaged the bot at least once
• ☐ No tasks reference services that aren't connected