Instructions — how to teach your agent to do everything right
Learn how three simple instruction files transform a generic agent into your personal assistant that knows your business and communicates in your style.
Without instructions, the agent is generic. With instructions, it becomes yours. That's the difference between "just another familiar assistant" and "a right-hand that knows your business."
Three knowledge base files
You need to understand what these files are and what you put in them in order to fine-tune your agent. In most cases this level of configuration isn't necessary — a chat conversation is enough, and the agent will fill in all the files on its own.
IDENTITY.md — who the agent is
Here you describe what the agent does and what tasks it handles. Example: "You are Marco, an assistant for the Bella Vita restaurant in Madrid. You help with guest inquiries and table reservations."
USER.md — who you are
This is where you put information about yourself and your business: your name, company, industry, key contacts, preferences. The agent reads this before every conversation — so it always knows who it's working with.
SOUL.md — how the agent communicates
Style, tone, rules. Example: "Respond warmly and informally. Don't use corporate language. Always close with an offer to help."