Better.com : Betsy Agent closes 35% of mortgage calls without a person and reduces transaction cost by 41%

Mortgage Platform Better.com handled 100,000 calls per month. Most of them, the same question on the third round. The loan officers were on the phone instead of selling. After the company put an AI agent named Betsy on this stream, the cost of applying for a mortgage fell by 41%, and the team stopped spending 1,666 hours per month on what the agent does in seconds.

AI agents are already working for your competitors. The question is, when do you have? Write to our manager, he will conduct a free analysis of your business and niche and tell you exactly how to get a real business result from an AI agent in your case, rather than a beautiful picture. Write to the manager

Where did the problem come from

Credit specialists Better.com They answered the same thing every day. The status of the application. A list of documents. Payment calculation. Up to 60% of the working day was spent on calls that required no expertise, no decisions, only time.

The company did not want a chatbot with buttons, but an agent who conducts a normal dialogue and closes the request himself. Without having to pull a live specialist every time.

What have you done

We connected the Betsy voice AI agent directly to the application system. Betsy answers borrowers' questions, checks their statuses, and explains the terms. If the call is non-standard, it immediately switches to a specialist. He doesn't read scripts: he understands the context and sets the clarifications himself.

The agent was trained on real conversations Better.com , with their terminology, regulatory requirements, and typical scenarios. Not a boxed solution, but a tool customized for a specific process.

«Betsy does not just respond, she closes the appeal. A specialist is involved only where expertise is needed.»

What we got in numbers

The specialists switched to sales and complex cases. Better.com I started taking on more volume without hiring. Transaction operating costs have almost halved.

What can be done with you

• Incoming traffic agent. Closes typical phone, chat, or messenger requests. A specialist is involved only where it is necessary to do without him. On average, it removes 30-60% of the load from the team in the first month.
• Qualification and context transfer. The agent accepts the request, collects the data, and gives the specialist a ready-made context instead of an empty one. "You got a call." The processing time for one case drops 2-4 times.
• Background operations on requests. Statuses, notifications, document requests, reminders, the agent does this in the background, without delay and without the participation of an employee.

If you want to understand which of these will give the result in your case, write to the manager. We'll analyze it for free.