

The Amazon AMET Payments team, managing payment systems for 10 million customers across five countries, launches approximately five new features monthly. Each feature requires extensive testing, and traditionally, test case generation took a week of manual effort. After implementing a multi-agent AI system with Strands Agents, this time was cut down to just a few hours, a 20x improvement.
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Amazon AMET Payments QA engineers spent a full week on each project to manually analyze business requirements, design documents, UI mockups, and past test preparations. This process was so time-consuming that test case generation alone required one full-time engineer annually.
Key challenges included:
Initial attempts using traditional AI approaches, by simply feeding entire documents to a single agent, yielded overly generic results, such as “verify payment works correctly,” instead of specific and actionable test cases.
The team developed SAARAM (QA Lifecycle App), a multi-agent AI solution utilizing Amazon Bedrock and Anthropic’s Claude Sonnet combined with the Strands Agents SDK. The key was a human-centric approach: instead of asking “how should AI think about testing?”, the team asked “how do experienced humans think about testing?”
This led to the creation of specialized agents that mimic the cognitive processes of experienced QA engineers:
Iterations involved creating specialized agents for customer segmentation, user journey mapping, segment coverage analysis, and state transition management. The Strands Agents SDK allowed for efficient orchestration of these complex, interdependent tasks.
| Metric | Before AI Implementation | After AI Implementation |
|---|---|---|
| Time for test case generation | 1 week | A few hours |
| Quality of test coverage | Baseline | Improved |
| Resource cost for generation | One FTE per year | Significantly reduced |
The implementation of SAARAM significantly accelerated the test case generation process, improved its quality, and reduced costs. This allowed QA engineers to focus on more strategic tasks rather than routine work. The solution is scalable and planned for expansion to other Amazon QA teams.
Source: aws.amazon.com
Amazon AMET Payments’ experience demonstrates that multi-agent AI systems can transform processes requiring deep analysis and systematization:
If you want to learn how AI agents can optimize processes in your company, message the manager. We will conduct a free analysis and show the potential for your business.